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    FAQ

    Seay Home Childcare Enrollment
    1. How do I enroll my child at Seay Home Childcare?

    To begin the enrollment process, please contact us to check for availability. You will need to complete an enrollment form, provide required documents, and pay any applicable registration fees.

    2. What documents are required for enrollment?

    The following documents are typically required:

    • Completed enrollment form

    • Up-to-date immunization records

    • Emergency contact information

    • Any necessary medical/allergy forms

    3. Is there a registration fee?

    Yes, a one-time non-refundable registration fee is required to secure your child’s spot. Please contact us for the current fee amount.

    4. What ages do you accept?

    Seay Home Childcare accepts children within a specific age range. Please inquire directly for age eligibility details.

    5. Do you offer part-time enrollment?

    Yes, we offer full-time and part-time enrollment options based on availability. Contact us to discuss your scheduling needs.

    6. When can my child start after enrolling?

    Start dates depend on availability and completion of all required paperwork. We will confirm your child’s official start date once everything is finalized.

    7. Do you have a waitlist?

    Yes, if we are at full capacity, we offer a waitlist. Families will be contacted in the order they joined when a spot becomes available.

    8. How can I schedule a tour before enrolling?

    We encourage parents to visit! Please contact us to schedule a tour and learn more about our program.

    For any additional questions, feel free to reach out—we’re happy to help!

    1. What is the purpose of the Parent Handbook?
    The Parent Handbook outlines the policies, procedures, and expectations for families enrolled at Seay Home Childcare. It serves as a guide to ensure a safe, structured, and positive experience for all children.

    2. How can I access the Parent Handbook?
    The Parent Handbook is provided to all parents upon enrollment and can be requested at any time from the childcare provider.

    Enrollment & Attendance

    3. What are the enrollment requirements?
    Parents must complete all required paperwork, provide up-to-date immunization records, and pay any applicable registration fees before their child can begin care.

    4. What is the absence policy?
    Parents must notify Seay Home Childcare by 10:00 AM if their child will be absent. If the child has a contagious illness, parents must inform us immediately. A doctor’s note may be required before the child can return.

    Daily Operations

    5. What are the operating hours?
    Seay Home Childcare is open from [Insert Operating Hours], with dismissal beginning at 4:30 PM and closing at 5:00 PM.

    6. What happens if I am late for pick-up?
    Parents must notify us if they are running late. If a child is not picked up within 15 minutes of closing (by 5:15 PM) and we have not heard from a parent, we will begin contacting emergency contacts. Late pick-up fees may apply.

    Health & Safety

    7. What are the illness policies?
    Children who show signs of contagious illness should remain home. If a child becomes ill during care, parents will be notified for immediate pick-up. A doctor’s note may be required before returning.

    8. What are the emergency procedures?
    Seay Home Childcare follows strict emergency preparedness procedures, including fire drills, severe weather protocols, and emergency contact notifications. Parents will be informed promptly in case of an emergency.

    Meals & Snacks

    9. Do you provide meals and snacks?
    Yes, we provide nutritious meals and snacks. If your child has dietary restrictions or allergies, please inform us during enrollment.

    10. Can I bring outside food?
    Outside food may be allowed under special circumstances, such as allergies or dietary needs. Please discuss this with the provider in advance.

    Communication & Policies

    11. How will I receive updates about my child?
    We provide updates through daily reports, newsletters, and direct communication via phone or email.

    12. Can policies change?
    Yes, policies may be updated as needed. Parents will be notified in advance of any significant changes.

    If you have any further questions, please contact Seay Home Childcare directly. Thank you for being a part of our childcare family!

    1. Why do I need to provide emergency contact information?

    Emergency contact information ensures that we can quickly reach a trusted individual if we are unable to contact a parent or guardian during an emergency.

    2. Who should I list as an emergency contact?

    You should list at least one or two responsible adults (such as a relative, family friend, or caregiver) who can respond in case of an emergency and are authorized to pick up your child if needed.

    3. What happens if my child needs medical attention?

    In the event of a medical emergency, we will contact you immediately. If we cannot reach you, we will call your designated emergency contacts. If necessary, we will seek medical care for your child following the medical release authorization you provide.

    4. Why do I need to sign a medical release authorization?

    The medical release allows us to seek emergency medical treatment for your child if you are unavailable. This ensures that healthcare providers can administer necessary care without delay.

    5. What type of medical information should I provide?

    Please include any allergies, medical conditions, medications, or special healthcare needs your child has. This helps us provide the best care possible in case of an emergency.

    6. Can I update my child’s emergency contact and medical information?

    Yes! It is important to keep this information up to date. Please notify us immediately of any changes to phone numbers, emergency contacts, or medical details.

    7. What if I do not sign the medical release?

    Without a signed medical release, we may be limited in our ability to seek emergency medical care for your child. In a serious situation, medical providers may require parental or guardian consent before administering treatment.

    8. How is my child’s medical and emergency information kept secure?

    We take privacy seriously. Your child’s emergency and medical information is securely stored and only accessed by authorized staff in case of an emergency.

    Would you like any additional details included?

    1. Why are immunization records required?

    Immunization records are required to ensure the health and safety of all children in our care. These records verify that children have received necessary vaccinations to prevent the spread of communicable diseases, as per state and local health regulations.

    2. What immunizations are required for enrollment?

    The required immunizations vary by age and state regulations. Generally, children must have up-to-date vaccinations, including but not limited to:

    • DTaP (Diphtheria, Tetanus, Pertussis)

    • Polio

    • MMR (Measles, Mumps, Rubella)

    • Hepatitis B

    • Hib (Haemophilus Influenzae Type B)

    • Varicella (Chickenpox)

    3. How do I submit my child’s immunization records?

    You can submit immunization records via email, upload them through our online portal, or bring a printed copy to our office. All records must be signed or stamped by a licensed healthcare provider.

    4. What if my child’s immunizations are not up to date?

    Children who are not up to date on immunizations may be required to follow a catch-up schedule before enrollment. If your child is in the process of receiving vaccinations, we may allow provisional enrollment with a documented plan from your healthcare provider.

    5. Are there any exemptions to the immunization requirements?

    Yes, exemptions may be granted for medical or religious reasons. A medical exemption requires a signed statement from a healthcare provider, while a religious exemption may require a notarized affidavit, depending on state regulations.

    6. How often do I need to update my child’s immunization records?

    Parents should provide updated immunization records whenever their child receives new vaccinations. We also conduct periodic record reviews to ensure compliance with state health guidelines.

    7. What happens if there is an outbreak of a vaccine-preventable disease?

    In the event of an outbreak, children who are not fully vaccinated may be excluded from attendance for a specified period as advised by health authorities to protect all children and staff.

    8. Who can I contact for more information?

    If you have questions about immunization requirements or exemptions, please contact our administration office or consult your child’s healthcare provider.

     

    1. What is a Physical Health Statement?

    A Physical Health Statement is a document that provides information about an individual’s overall health and physical well-being. It may be required for participation in certain activities, employment, or childcare services.

    2. Who needs to submit a Physical Health Statement?

    Individuals engaging in physically demanding activities, employees in health-related fields, childcare providers, and participants in specific programs may need to submit a Physical Health Statement. Requirements vary based on industry regulations and organizational policies.

    3. What information is included in a Physical Health Statement?

    A standard Physical Health Statement may include:

    • General health status

    • Any existing medical conditions

    • Immunization records (if applicable)

    • Recent physical examination results

    • Physician’s signature and date

    4. How often do I need to update my Physical Health Statement?

    Most organizations require an updated Physical Health Statement annually. However, some industries may request updates more frequently, especially if there are changes in health status.

    5. Who can provide a Physical Health Statement?

    A licensed healthcare professional, such as a physician, nurse practitioner, or medical examiner, can issue a Physical Health Statement.

    6. How do I submit my Physical Health Statement?

    Submission guidelines vary by organization. Typically, you can:

    • Upload it to an online portal

    • Submit a physical copy in person

    • Email it to the designated administrator

    7. What happens if I do not submit my Physical Health Statement on time?

    Failure to submit a required Physical Health Statement may result in:

    • Delays in starting a job or program

    • Temporary suspension from activities

    • Non-compliance with industry regulations

    8. Can I submit a copy of my recent physical exam instead?

    In many cases, a recent physical exam report may be accepted as a Physical Health Statement. However, it’s best to check with the requesting organization to ensure compliance.

    9. Is my health information kept confidential?

    Yes, all submitted health information is kept confidential and stored securely in accordance with HIPAA (Health Insurance Portability and Accountability Act) and organizational policies.

    10. Where can I get assistance with obtaining a Physical Health Statement?

    You can visit your primary care physician, a local clinic, or an occupational health center for assistance. Some employers or organizations may also provide resources to help you obtain the required documentation.

    1. What is an Authorized Pick-Up List?

    The Authorized Pick-Up List is a list of individuals who are permitted to pick up a child from our childcare facility. Only those listed will be allowed to take the child from our care.

    2. How do I add someone to the Authorized Pick-Up List?

    Parents or guardians must provide written authorization, either through our enrollment form or by updating the pick-up list in person. Identification may be required for verification.

    3. Can I update the Authorized Pick-Up List at any time?

    Yes, you can update your child’s pick-up list at any time. Please provide any changes in writing to our administration at least 24 hours in advance.

    4. What identification is required for pick-up?

    Anyone picking up a child must present a valid photo ID. Our staff will verify that the individual matches the name on the Authorized Pick-Up List before releasing the child.

    5. What happens if someone not on the list tries to pick up my child?

    For the safety of your child, we will not release them to anyone not listed as an authorized pick-up person. We will contact the parent/guardian immediately for clarification.

    6. Can an authorized person be removed from the list?

    Yes, parents or guardians can remove an individual from the Authorized Pick-Up List at any time by submitting a written request.

    7. What if I have an emergency and need someone not on the list to pick up my child?

    In case of an emergency, parents or guardians must notify us immediately in writing (email or signed note) with the name and contact details of the temporary pick-up person. This individual will still be required to show a valid photo ID before pick-up.

    8. Can a sibling pick up a child from the facility?

    Siblings may pick up a child only if they meet the minimum age requirement set by our policy and are listed on the Authorized Pick-Up List with parental consent.

    9. What if the authorized person refuses to show ID?

    For security reasons, we cannot release a child to anyone who refuses to provide identification. This policy ensures the safety of all children in our care.

    10. What should I do if my custody agreement affects pick-up permissions?

    If you have a custody agreement that restricts certain individuals from picking up your child, please provide us with the legal documentation. We will strictly follow the court’s guidelines to ensure your child’s safety.

    Late Pick-Up Policy

    1. What time does dismissal begin?
    Dismissal begins at 4:30 PM, and our closing time is 5:00 PM.

    2. What should I do if I am running late?
    If you anticipate being late, please notify us as soon as possible.

    3. What happens if I don’t pick up my child on time?
    If a child is not picked up within 15 minutes of closing (by 5:15 PM) and we have not heard from a parent, we will begin calling emergency contacts.

    4. Is there a late pick-up fee?
    Please refer to our parent handbook or contact us directly for details regarding late pick-up fees.

    Absence Policy

    5. What time should I notify Seay Home Childcare if my child will be absent?
    Parents must notify us by 10:00 AM if their child will not be attending for the day.

    6. What if my child has a contagious illness?
    If your child has a contagious illness, please inform us immediately so we can take necessary precautions to protect other children and staff.

    7. Will my child need a doctor’s note to return after an illness?
    In some cases, a doctor’s note may be required before your child can return to ensure they are no longer contagious.

    We appreciate your cooperation in helping us maintain a safe and structured environment for all children in our care. If you have any further questions, please feel free to reach out!

    Financial Remedies

    MDHS Childcare Assistance
    1. What is the MDHS Childcare Assistance Program?

    The Mississippi Department of Human Services (MDHS) Childcare Assistance Program helps eligible families cover the cost of childcare services to support working parents, students, and those in training programs.

    2. Who is eligible for childcare assistance?

    Eligibility is based on factors such as income, employment status, school enrollment, and participation in job training programs. Families must meet the MDHS guidelines to qualify.

    3. How do I apply for childcare assistance?

    Parents can apply through the MDHS website or visit their local MDHS office for assistance. Required documents may include proof of income, employment verification, and household information.

    4. Can Seay Home Childcare accept MDHS Childcare Assistance?

    Yes! Seay Home Childcare is an approved provider, and we gladly accept families receiving assistance through MDHS.

    5. Do I have to pay anything if I receive childcare assistance?

    Depending on your eligibility and subsidy level, you may have a co-payment or be fully covered by MDHS. Parents are responsible for any fees not covered by the program.

    6. What happens if my MDHS assistance is delayed or expires?

    It is the parent’s responsibility to ensure their MDHS benefits remain active. If assistance is delayed or expires, parents must cover childcare costs until benefits are reinstated.

    7. How often do I need to renew my childcare assistance?

    Families must renew their MDHS assistance as required by the program. Be sure to submit renewal documents on time to avoid any interruptions in coverage.

    8. Who do I contact for questions about my childcare assistance?

    For questions about eligibility, payments, or renewals, contact MDHS directly at [insert contact information] or visit their official website.

    1. What is the Matrix Headstart Program?
    The Matrix Headstart Program is an early childhood education program designed to support the development of young children by providing a structured learning environment, nutritious meals, and comprehensive family support services.

    2. Who is eligible to enroll in the program?
    Eligibility is based on factors such as age, family income, and need. Please contact us for specific enrollment criteria.

    3. What age groups does the program serve?
    The program serves children from infancy to preschool age, preparing them for a smooth transition into kindergarten.

    4. Is there a cost to enroll?
    Matrix Headstart is a federally funded program, and most families qualify for free services. Some families may need to pay a small fee based on income guidelines.

    Program Policies

    5. What are the attendance requirements?
    Regular attendance is essential for your child’s development. If your child will be absent, please notify us as soon as possible.

    6. What meals are provided?
    The program provides healthy, nutritious meals and snacks daily, meeting USDA nutritional guidelines.

    7. What should my child bring to the program?
    Parents will receive a list of required items during enrollment. Generally, children should bring a change of clothes and any necessary personal items.

    Parent Involvement & Support

    8. How can parents get involved?
    Parents are encouraged to participate in program activities, volunteer in the classroom, and join the Parent Policy Council.

    9. Does the program offer additional family support?
    Yes! Matrix Headstart provides resources such as parenting workshops, job assistance, and connections to community services.

    Enrollment & Contact Information

    10. How do I apply for the program?
    To apply, you can visit our center, complete an online application, or contact us directly for assistance with the enrollment process.

    11. Who can I contact for more information?
    For more details, please reach out to our office or visit our website. We’re happy to assist with any questions you may have!